A Ubisoft Service is currently unavailable Error: How to resolve it?

A Ubisoft Service is currently unavailable
Image credit: Ubisoft official website

Much fun and entertainment are on their way for Windows users because now Ubisoft French Video Games are widely available on Windows OS. But, in the light of all the fun for gamers, many have overlooked the error that keeps interrupting their gaming mood, that is, “a ubisoft service is currently unavailable.” This error is rather recurring, which has caused users to drop Ubisoft and move on to new games of this decade. 

Thanks to our experts, we brought to you different true and verified methods that will resolve this error in no time. 

To begin with, Ubisoft Service is a network for all players around the world to play video games online. To the reader’s surprise, this service is widely available on all types of operating systems, including Windows, smartphones (Android and iOS), and gaming consoles. You can log in/register to your Ubisoft account on Xbox, PlayStation, Nintendo Switch, and whatnot. 

a Ubisoft service is currently unavailable
Image credit: Reddit

In the event that you are a freshly innovative, you will have to register on UPlay to create a Ubisoft Account. As a result, you can easily link your Ubisoft Game Account to any console or OS and pick games to play as per your desire. But, if something goes wrong, you will see an error saying, “a ubisoft service is currently available.” And all you may end up thinking is what may be causing it? Thanks to our experts, we have resolved this mystery. Let’s begin with what are the causes of this error?

Why do I see the “a ubisoft service is currently unavailable” error? 

More often than not, gamers begin to play Ubisoft french video games because they are 100% entertaining with amazing graphics. And mainly, they are free. So, when you download Ubisoft software or Ubiconnect/Uplay software, you will be required to add your login info. If not, you will be required to register. 

Going further, if you encounter the error “a ubisoft service is currently unavailable,” one or multiple of the following factors may be causing it. Let’s check out: 

#1: Inaccurate Date and Time 

We are no longer living in the 1900s. In this century, especially in 2021, technology has advanced enough that all devices are willing to configure date and time based on the user’s location automatically. However, for some reason, if your device is running at an inaccurate date and time (or any one of them), then it will not be able to connect to the Ubisoft server because the server runs at an accurate time. Do you see the problem? 

Henceforth, change the date and time setting to “automatic.” 

#2: Hamachi installed on your device may cause A Ubisoft Service is currently unavailable 

Image credit: Windows 10 Free App

Believe it or not, but one of the strongest VPN service software, a.k.a., Hamachi, might be responsible for the recurring uPlay error “a ubisoft service is currently unavailable” on your device’s screen. The reason why Hamachi blocks Uplay software on your device is unknown. But, many users who were facing the same issue/error, again and again, reported that uninstalling Hamachi has helped. 

#3: You are using the wrong Internet Protocol version to connect with the server

In the event that you are using the Uplay mobile app to access the Ubisoft service and play games for free, there are chances that you will quickly connect to the Ubisoft server. However, if not, changing the internet protocol version you are using may help. Because often, users set up IPv6 in their choice of “SIM Access” settings because it has a 128-bit hexadecimal address which seems strong. However, for gaming, IPv4 is considered best, especially if you are troubled with internet instability. 

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Image credit: Network World dot com

In order to change the Internet Protocol version on Windows PC, access the command prompt to see what it is first. Then, enter the control panel and select the internet connection section. From here, change the IPV settings in the properties section. 

#4: ProgramData has a broken procedure running at a pace

Those who are not into technical details may not know this. However, whenever you start a gaming program, ProgramData begins a fresh procedure. 80% of the time, the procedure runs in the perfect manner without interrupting the game. However, if the procedure is at fault, it will discard the network server connection with the client device. Henceforth, causing the error to push at your screen. 

Apart from the above-mentioned four mainstream reasons for Ubisoft service to go “unavailable,” there can be others. Thus, our research has led us to 11 true and tried methods to fix this error. Let’s take a glance: 

How to restore “a ubisoft service is currently unavailable” error on uPlay? 

Please note that all the methods given below have worked to resolve the error evidently. Thus, if one method doesn’t work for you, please skip to the next. 

#Method 1: Set up Date and Time to “Automatic” 

In the event that your mobile’s date and time are incorrect. Please set it to automatic. More often than not, due to inaccurate data and time, internet service becomes unavailable amid the process. Henceforth, creating a barrier between the client device and network service and stopping them from connecting. Here’s how to do it: 

a Ubisoft service is unavailable
Image credit: Nerds chalk
  • Go to “Settings” on your Android Phone or iOS. 
  • Now, tap on “General” on iOS. Go directly to “Date and time” if you are using Android. 
  • iOS users scroll down and click on ‘Date and time” in the general setting menu. 
  • Now, use the toggle to turn on the “set automatically” option. It will turn green. 
  • After that, close all the tabs on iOS/Android. 
  • Restart the uplay on your device. 

Similarly, for PC users, please change the date and time to automatic in settings. 

#Method 2: Ensure that Ubisoft servers are not down

This happens more often than you think. Users keep trying different methods to reconnect with Ubisoft service and avoid the error “a ubisoft service is currently unavailable.” However, without their knowledge, sometimes their device or system is not at fault. It is possible that the server is currently down, so no user, including you, is unable to access it. 

To check and confirm that the service is currently up and running, go to the Ubisoft official Twitter page and Facebook page. If the server is down, the authorities will update via post. 

Or, you can also connect with customer service – dial 919-460-9778 to do so. 

#Method 3: Uninstall VPN service 

Those users who have downloaded Hamachi VPN Software on their device (Windows OS) should try and uninstall Hamachi. According to many users online, Hamachi VPN is one of the reasons why their Ubisoft service software was unavailable. As soon as they uninstalled this software, the error resolved itself. 

How Internet Help Goals

Presuming that you are not utilizing Hamachi VPN, then you can try and uninstall whichever VPN software is running on your device currently. It is quite possible that Virtual Private Network Service is the source why Ubisoft service becomes available because VPN hides the original IP address of the user and only shows a forged one. As a result, if Ubisoft service finds a user’s details online suspicious, the error “a ubisoft service is currently unavailable” recurs. 

 Here’s a brief guide on how to do it: 

  • Tap on the Windows key to open the Start Menu.
  • Now, directly go to the “Control Panel” option. 
  • Further, select the “Program” alternative.
  • Here, among many options, click on “Uninstall a Program.”
  • A list of programs will appear on the screen.
  • Scroll down to Hamachi VPN or whichever VPN you want to uninstall. 
  • Once the uninstallation procedure is at its end. Tap on the Finish button.

Tip: It is best to restart the program before you test Ubisoft’s error resolved. 

#Method 4: Run SFC Scannow to resolve a Ubisoft service is currently unavailable error

Whenever you access any software for its number of services, the software goes through the system files in order to avoid any technical glitches. Henceforth, when “a ubisoft service is currently unavailable” error occurs, again and again, it is quite possible that whenever it tests your system files, there’s a problem. More often than not, system files contain a few corrupted files which the software backend processor finds suspicious. As a result, it doesn’t allow access to the user. By running an SFC scan now command, you can fix these files and automatically repair the Ubisoft error. Here’s how: 

  • First of all, access the cmd or command prompt. 
  • To do so, go to the Start Menu.
  • In the search box, enter “command prompt.”
  • Right-click the program under “Best match.”
  • Further, tap on the “run as administrator” alternative. 
  • When the black screen opens, you will see the following automatically written. 
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Ahead of this command, type “sfc\scannow” and tap the Enter key. 

Henceforth, the command will be: C:\Windows\system32>sfc\scannow.

After that, the system scan procedure will begin. Wait till it is complete. Once it is complete, you shall restart the computer and test if the error is recurring now!

#Method 5: End Task for Ubisoft Software in Task Manager

As mentioned before, whenever you kickstart a program on your PC, it begins to operate ProgramData. Now, during operation, if the program discovers a file that is broken or corrupted, the program will show an error. A simple way to avoid this error is by using the end task feature in the task manager. Here’s how to do it: 

a ubisoft service is currently unavailable
Image credit: Windows Central
  • First of all, open Ubisoft and try to log in. 
  • Whenever the error occurs, immediately use the shortcut: control key + shift key + escape key. 
  • The task manager window will open. 
  • Now, from the left-side menu, tap on the “more details” option. 
  • A menu will appear. From this menu, scroll down to the “end task” option. Select it. 
  • Then, tap on confirm option. 

As a result, Ubisoft software will restart afresh, and this time, the error will not happen. 

#Method 6: Reset Network on your PC to resolve A Ubisoft Service is currently unavailable

Please note that there are many forms of network issues. Henceforth, having to check for each network issue can be time-consuming. What’s best in this situation is to reset the entire network on your PC and give it a refreshing start. Before you do so, please make certain that no third-party device is connected to your PC via Bluetooth. If wifi is connected, you don’t have to worry about that. Here’s how to do it: 

  • First of all, open the “Run Utility” Window on your PC by using the Windows key + R key shortcut. 
  • In this Utility Windows, enter “ms-settings:” which will open the setting tools upon pressing the ENTER key. 
  • Now, click on the “network and internet connection” alternative.
  • Further, tap on the “Network Reset” option to begin the process. 
  • Once it is done, follow the instructions on your screen to resolve the network issue, if any. 

#Method 7: Check if there’s a connectivity issue

Sometimes we forget to focus on small issues that may be causing the user to not access a Ubisoft service. Thus, here are some major connectivity issues that you see through: 

  • Unstable internet connection: Reset wifi Router to resolve or connect to a more stable source of internet. 
  • Clashing devices or programs: In the event that your PC is connected to more than one third-party device, disconnect it. For a more resolved connection between PC and program, make certain your wifi is not connected to any other device as well. 
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  • Avoid Local Networks: If your wifi router is in connection with the local network instead of directly to the internet source, it may be causing the problem in the first place. 
  •  Make certain that no applications or programs are running in the background. 
  • Deactivate the antivirus program as it may be protecting your device (especially if you have downloaded uplay software from proxy websites). 
  • And last but not least, check and confirm if the uplay or Ubisoft connection program version you have downloaded is authentic or not. If not, please report the site you have downloaded it from. 


Now that you know how to resolve a Ubisoft service’s currently unavailable error on your own, you can avoid hiring a professional to do it on your behalf. For more insight and technical readings, keep coming to us! Enjoy endless games on Ubisoft Connect. Good luck!

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